[KB964] ESET Mobile Security for Windows Mobile/Symbian FAQ

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ESET Mobile Security Frequently Asked Questions:

1. What is ESET Mobile Security?

ESET Mobile Security is a complete security solution for mobile devices such as Smartphones, PDAs and other devices that run compact operating systems. ESET Mobile Security, available for Windows Mobile and Symbian operating systems, includes antivirus protection, anti-theft features, a firewall, quick security audits and MMS/SMS anti-spam.

2. Why do I need ESET Mobile Security?

There are many reasons why it is important to have mobile antivirus protection today:
3. • Smartphones are rapidly gaining market share. Industry analysts acknowledge that mobile devices are gaining the attention of malware writers.
   • Users often store significant amounts of personal and company-sensitive data on their Smartphones, often without noticing (e.g., browser cache, forms and contact lists).
   • Large amounts of data are transferred wirelessly.
   • Various types of files, emails, text and multimedia messages can contain confidential information.
   • Compromised external storage cards can be a source of additional threats.
4. What is the recommended system configuration?

ESET Mobile Security (Windows Mobile):
5. • A mobile device running Microsoft Windows Mobile 5.0 and 6.0. Windows Phone and Windows 10 Mobile are not supported.
   • Processor: 200MHz
   • Memory: 16MB
   • Available free space: 2.5MB
     
ESET Mobile Security (Symbian)
:
6. • A mobile device running Symbian S60 3rd Edition Feature Pack 1 or 2 or S60 5th Edition
   • Available free space: 2 MB
     
7. Which phones are compatible with ESET Mobile Security?

Please refer to the following Knowledgebase article: Which phones are compatible with ESET Mobile Security?

8. What features are included in ESET Mobile Security?
   • Antivirus ? Proactive detection of malware
   • Anti-Theft ? Protection against unauthorized access
   • Firewall ? Monitors traffic to and from your device
   • Security Audit ? Checks for insecure setting selections
   • Anti-Spam ? Blocks unsolicited SMS and MSS messages
     
9. Which edition of ESET Mobile Security should I download?

If you have a mobile device with a touch screen, download the Pocket PC edition. If you use your keypad to navigate your mobile device, download the Smartphone edition. Each edition is available in two formats, depending on which install method you desire: A .cab file (.sis for Symbian) for copying directly to your device and installing from it, or an .exe file for installing the program from your PC using ActiveSync (in Windows XP), Windows Mobile Device Center (in Windows Vista) or Nokia PC Suite.

10. How do I install and activate ESET Mobile Security?

For step-by-step instructions on how to install and activate ESET Mobile Security, please see the following Knowledgebase articles:
11. • How do I install ESET Mobile Security?
      
    • How do I activate ESET Mobile Security?
      
12. Does the installation of ESET Mobile Security affect the performance of the operating system?

Not noticeably. ESET Mobile Security was developed specifically for mobile devices. All processes and applications are designed and optimized for low system requirements.

13. How is ESET Mobile Security updated?

ESET Mobile Security downloads updates over the Internet. It can be updated automatically or manually by selecting Menu → Update from the main ESET Mobile Security window. By default, ESET Mobile Security checks for updates weekly and downloads them if available. Automatic updates can be scheduled at one-day, three-day, weekly, bi-weekly or monthly intervals. Automatic updates can also be disabled.

14. How big are virus signature database updates?

Updates are designed to be small for the convenience of users who have slow or limited Internet access. The current update file is under 1000 bytes. We anticipate 20 to 40 bytes of increase in update size for each new threat added.

15. Who pays for downloading updates?

You are responsible for all costs associated with downloading virus signature database updates (data transmission fees, roaming fees and so forth, if applicable).

16. What is a .cab file? What is a .sis file?

Cabinet (.cab) files and System Installer Script (.sis) files are libraries of compressed files, stored into a single archive. Cabinet and System Installer Script files are often used as installers and may be a potential method for spreading malware.

17. What is the difference between On-access and On-demand?

On-demand functions require user interaction while On-access functions are executed automatically.

18. Does ESET Mobile Security protect against SMS spam and MMS email?

ESET Mobile Security offers SMS/MMS spam filtering using a Whitelist and Blacklist. The integrated on-access scanner protects against malicious email attachments.

19. Are there plans for iPhone (iOS), Windows Phone, or Java BREW versions of ESET Mobile Security?

ESET plans to provide versions of ESET Mobile Security to support additional mobile platforms. Visit the ESET Beta Program page to sign up to stay informed about upcoming beta releases.

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